The ability of Microsoft Dynamics 365 cloud-based suite of services that helps customers collect, organize, manage, access, and share data is a powerful platform. But did you know that the platform can be further leveraged to enhance your business operations? How? By using its ability to integrate with other business applications and customizing it to meet your organization’s specialized needs.
Microsoft Dynamics 365 can easily be integrated with other Microsoft solutions as well as several third-party applications such as web portals, BI applications, and ERP systems to make your business operations more seamless. With these integrations, B2B companies and enterprises can leverage all tools and resources of Microsoft to get business done. It helps manage end-to-end business processes easily with the power of Dynamics 365 coupled with the required business applications that can be integrated.
What’s more? These integrations aren’t very difficult. Microsoft offers a host of Application Programming Interfaces (APIs) to make integration easy and hassle-free. With integrations, you can easily post and update content, build customer-facing features, and deliver seamless customer experiences. Here’s how you can extend Dynamics 365 capabilities through integration.
Integration through APIs
All third-party applications can be integrated with Dynamics 365 through the APIs that are provided by Microsoft. These are known as Dynamics 365 REST APIs and include REST-based, SOAP-based, and web-based APIs. Custom integrations may take longer to implement because they provide specific functionality that otherwise wouldn’t be available. Manual integrations are also available so you can import and export data such as accounts, leads, orders, and so on.
Get an edge over your competitors with AI
The technology landscape is rapidly shifting with the development of Artificial Intelligence (AI) and your organization’s ability to keep up with the changing pace will determine its success in the future. Most businesses have increased their productivity with AI bots and machine learning. Dynamics 365 helps simplify AI adoption for your business with intuitive interfaces, detailed guidance, and apps that integrate seamlessly together for a streamlined experience. You can also adjust the AI functionality for greater agility and faster adaptation to suit your market and customers.
Collaborate better with Teams
Microsoft Teams allows you to chat with your teammates, create collaborating platforms, schedule meetings, share files, and do so much more. Integrating Microsoft Teams with Dynamics 365 can make working with Dynamics 365 an even better experience. You can organize for better collaboration using the “Your teams” option and you can get or update information even while working remotely.
Access accurate analytics with Power BI
Another important integration is Power BI. This business analytics tool allows you to create your own analytical reports, modify, or tweak the existing ones as per your requirement. This enterprise-grade, robust analytical tool allows you to easily share reports and you can link them directly to Dynamics 365 for Finance and Operations for instant use. It also allows you to identify and create a connection to the data sources to be included in your report. You can create your own data model by adjusting and refining the data, applying filters, and so on.
Do more with Office 365 and SharePoint
Integrating Dynamics 365 with Office 365 will help you enhance the way you manage and interact with customers through the use of cloud services. It will also ensure higher productivity levels by making the daily work of your employees simpler with easy access to familiar applications. Furthermore, with SharePoint integration, your team can easily source customer data from SharePoint and ensure better and faster customer service.
Need to know more about integrations for your Dynamics 365, talk to the experienced team of Profizient today!